.pmc-concierge-root{--pmc-primary:#818286;--pmc-accent:#6f8f96;box-sizing:border-box;width:100%;min-height:520px;color:#303236;font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;line-height:1.45}.pmc-concierge-root *{box-sizing:border-box}.pmc-concierge{height:100%;display:flex;flex-direction:column;overflow:hidden;background:#fff;border:1px solid #d9dade;border-top:4px solid var(--pmc-accent);border-radius:16px;box-shadow:0 14px 42px rgb(39 41 44 / .09)}.pmc-concierge__header{padding:16px 20px;background:#fff;border-bottom:1px solid #e2e3e5}.pmc-identity{display:flex;align-items:center;justify-content:space-between;gap:24px}.pmc-logo{display:block;width:min(225px,48%);height:auto;max-height:62px;object-fit:contain;object-position:left center}.pmc-heading{text-align:right;min-width:170px}.pmc-title{font-family:Georgia,"Times New Roman",serif;font-size:18px;line-height:1.15;font-weight:500;letter-spacing:.02em;color:#3d3f42}.pmc-subtitle{margin-top:4px;font-size:12px;color:#777a7e}.pmc-restart{appearance:none;margin-top:8px;border:1px solid color-mix(in srgb,var(--pmc-accent) 42%,#d8dadd);border-radius:999px;padding:5px 10px;background:#fff;color:#55595c;font:inherit;font-size:11.5px;line-height:1.2;cursor:pointer;transition:background .15s ease,border-color .15s ease,color .15s ease,transform .15s ease}.pmc-restart:hover{border-color:var(--pmc-accent);background:color-mix(in srgb,var(--pmc-accent) 8%,#fff);color:#34373a;transform:translateY(-1px)}.pmc-restart:focus-visible{outline:3px solid color-mix(in srgb,var(--pmc-accent) 28%,transparent);outline-offset:2px}.pmc-concierge__body{flex:1;overflow-y:auto;padding:18px 16px;background:linear-gradient(180deg,#f5f5f4 0%,#fafafa 44%,#f3f5f5 100%);scroll-behavior:smooth}.pmc-concierge__body:focus{outline:none}.pmc-concierge__footer{padding:14px 16px 15px;border-top:1px solid #e1e2e4;background:#fff}.pmc-row{display:flex;gap:9px;align-items:center}.pmc-input{min-width:0;flex:1;border:1px solid #cfd1d4;border-radius:12px;padding:11px 13px;background:#fff;color:#25272a;font:inherit;font-size:14px;outline:none;transition:border-color .18s ease,box-shadow .18s ease}.pmc-input::placeholder{color:#929599}.pmc-input:focus{border-color:var(--pmc-accent);box-shadow:0 0 0 3px color-mix(in srgb,var(--pmc-accent) 18%,transparent)}.pmc-btn{flex:0 0 auto;min-width:78px;border:0;border-radius:12px;padding:11px 16px;background:var(--pmc-accent);color:#fff;font:inherit;font-size:14px;font-weight:650;cursor:pointer;transition:transform .15s ease,filter .15s ease,box-shadow .15s ease;box-shadow:0 5px 13px color-mix(in srgb,var(--pmc-accent) 24%,transparent)}.pmc-btn:hover{filter:brightness(.94);transform:translateY(-1px)}.pmc-btn:focus-visible,.pmc-chip:focus-visible{outline:3px solid color-mix(in srgb,var(--pmc-accent) 28%,transparent);outline-offset:2px}.pmc-btn:disabled{opacity:.58;cursor:wait;transform:none;box-shadow:none}.pmc-quick{display:flex;flex-wrap:wrap;gap:8px;margin-top:11px}.pmc-chip{appearance:none;border:1px solid #cfd1d3;background:#fff;border-radius:999px;padding:8px 11px;color:#55585c;font:inherit;font-size:12.5px;line-height:1.25;cursor:pointer;transition:background .15s ease,border-color .15s ease,color .15s ease,transform .15s ease}.pmc-chip:hover{border-color:var(--pmc-accent);background:color-mix(in srgb,var(--pmc-accent) 8%,#fff);color:#34373a;transform:translateY(-1px)}.pmc-chip--submit{border-color:var(--pmc-accent);background:var(--pmc-accent);color:#fff;font-weight:650}.pmc-chip--submit:hover{background:var(--pmc-accent);color:#fff;filter:brightness(.94)}.pmc-msg{display:flex;gap:9px;margin:11px 0;align-items:flex-end}.pmc-msg--user{justify-content:flex-end;padding-left:46px}.pmc-msg--bot{justify-content:flex-start;padding-right:34px}.pmc-avatar{width:31px;height:31px;flex:0 0 31px;display:flex;align-items:center;justify-content:center;overflow:hidden;border:1px solid #d8d9dc;border-radius:50%;background:#fff;color:var(--pmc-primary);font-family:Georgia,"Times New Roman",serif;font-size:11px;font-weight:700;box-shadow:0 3px 10px rgb(0 0 0 / .05)}.pmc-avatar img{display:block;width:23px;height:23px;object-fit:contain}.pmc-bubble{max-width:min(650px,92%);padding:11px 13px;border-radius:14px;font-size:14px;line-height:1.46;white-space:pre-wrap;overflow-wrap:anywhere}.pmc-msg--bot .pmc-bubble{background:#fff;border:1px solid #dedfe1;border-bottom-left-radius:5px;box-shadow:0 4px 14px rgb(0 0 0 / .035)}.pmc-msg--user .pmc-bubble{background:color-mix(in srgb,var(--pmc-accent) 13%,#fff);border:1px solid color-mix(in srgb,var(--pmc-accent) 34%,#fff);border-bottom-right-radius:5px;color:#33363a}.pmc-note{margin-top:9px;color:#777a7e;font-size:11.5px;line-height:1.35}.pmc-note a{color:var(--pmc-accent);text-decoration:underline;text-underline-offset:2px}.pmc-meta{margin-top:7px;color:#96999d;font-size:10.5px;line-height:1.3;text-align:right}.pmc-meta a{color:#777b7f;text-decoration:none}.pmc-meta a:hover{text-decoration:underline;text-underline-offset:2px}@media(max-width:680px){.pmc-concierge-root{min-height:600px}.pmc-concierge{border-radius:13px}.pmc-concierge__header{padding:14px 14px}.pmc-identity{align-items:flex-start;gap:12px}.pmc-logo{width:min(182px,56%);max-height:55px}.pmc-heading{min-width:0;flex:1}.pmc-title{font-size:15px}.pmc-subtitle{font-size:10.5px}.pmc-restart{font-size:11px;padding:5px 9px}.pmc-concierge__body{padding:15px 11px}.pmc-concierge__footer{padding:12px}.pmc-bubble{max-width:94%;font-size:13.5px}.pmc-msg--bot{padding-right:8px}.pmc-msg--user{padding-left:34px}.pmc-chip{font-size:12px}.pmc-btn{min-width:68px;padding-left:13px;padding-right:13px}}@media(max-width:430px){.pmc-identity{display:block}.pmc-logo{width:190px;max-width:82%;margin-bottom:10px}.pmc-heading{text-align:left}.pmc-subtitle{font-size:11px}.pmc-meta{text-align:left}.pmc-row{align-items:stretch}.pmc-input{padding:10px 11px}.pmc-btn{padding:10px 12px}.pmc-avatar{width:28px;height:28px;flex-basis:28px}.pmc-avatar img{width:21px;height:21px}}@media(prefers-reduced-motion:reduce){.pmc-concierge__body{scroll-behavior:auto}.pmc-btn,.pmc-chip,.pmc-input,.pmc-restart{transition:none}}.pmc-case-form{margin:18px 0 8px 40px;max-width:760px;padding:18px;background:#fff;border:1px solid #d8dadd;border-top:4px solid var(--pmc-accent);border-radius:14px;box-shadow:0 8px 24px rgb(30 33 36 / .07)}.pmc-case-form__heading{margin-bottom:13px}.pmc-case-form__title{font-family:Georgia,"Times New Roman",serif;font-size:20px;line-height:1.2;color:#3c3e41}.pmc-case-form__intro{margin-top:4px;color:#666a6e;font-size:12.5px;line-height:1.45}.pmc-case-summary{margin:0 0 14px;border:1px solid #dfe1e3;border-radius:10px;background:#f7f8f8;overflow:hidden}.pmc-case-summary summary{cursor:pointer;padding:10px 12px;font-weight:650;color:#45484c}.pmc-case-summary pre{margin:0;padding:0 12px 12px;white-space:pre-wrap;overflow-wrap:anywhere;font:12px/1.48 Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;color:#55595d}.pmc-form-grid{display:grid;grid-template-columns:1fr 1.15fr .9fr;gap:12px}.pmc-field{display:block;margin-bottom:12px}.pmc-field__label{display:block;margin:0 0 5px;color:#414448;font-size:12.5px;font-weight:650}.pmc-form-input{display:block;width:100%;border:1px solid #cfd1d4;border-radius:10px;padding:10px 11px;background:#fff;color:#25272a;font:inherit;font-size:13.5px;outline:none;transition:border-color .18s ease,box-shadow .18s ease}.pmc-form-input:focus{border-color:var(--pmc-accent);box-shadow:0 0 0 3px color-mix(in srgb,var(--pmc-accent) 18%,transparent)}.pmc-form-textarea{resize:vertical;min-height:76px}.pmc-consent{display:flex;align-items:flex-start;gap:9px;padding:11px 12px;border:1px solid color-mix(in srgb,var(--pmc-accent) 34%,#dfe1e3);border-radius:10px;background:color-mix(in srgb,var(--pmc-accent) 7%,#fff);cursor:pointer}.pmc-consent input{width:17px;height:17px;margin:2px 0 0;flex:0 0 17px;accent-color:var(--pmc-accent)}.pmc-consent__copy{font-size:11.5px;line-height:1.45;color:#55595c}.pmc-consent__copy a{color:var(--pmc-accent);text-decoration:underline;text-underline-offset:2px}.pmc-form-actions{display:flex;flex-wrap:wrap;gap:9px;align-items:center;margin-top:13px}.pmc-case-submit{min-width:190px}.pmc-form-status{min-height:18px;margin-top:10px;font-size:12px;color:#55595c}.pmc-form-status--error{color:#9b2c2c;font-weight:600}.pmc-hp{position:absolute!important;left:-99999px!important;width:1px!important;height:1px!important;opacity:0!important;pointer-events:none!important}@media(max-width:680px){.pmc-case-form{margin:16px 0 6px;padding:14px}.pmc-case-form__title{font-size:18px}.pmc-form-grid{grid-template-columns:1fr}.pmc-case-submit{width:100%;min-width:0}.pmc-form-actions .pmc-chip{width:100%}}